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Legal
Effective Date: 1st January 2026 · GM Coffee Palace, Hyderabad
GM Coffee Palace ("we", "us", or "our") is a luxury coffee establishment located at Road No. 1, Jubilee Hills, Hyderabad, Telangana – 500033, India. We are committed to protecting the personal information of our customers in accordance with the Information Technology Act, 2000 (as amended), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our café, use our website, place orders, or interact with us.
We may collect the following types of personal data: • Identity Information: Full name, date of birth (for age-restricted items or loyalty rewards). • Contact Information: Mobile number, email address, delivery address. • Order & Payment Information: Items ordered, order history, payment method details (we do not store card numbers — payments are processed via compliant gateways). • Feedback & Communications: Messages sent through our contact form, reviews, or survey responses. • Digital Data: IP address, browser type, pages visited, and cookies when you use our website. We do not collect sensitive personal data such as financial credentials, biometric data, or health information beyond dietary preferences you voluntarily provide.
We use your personal data for the following purposes: • Processing and fulfilling your orders (in-store, takeaway, or delivery). • Sending order confirmations, receipts, and updates via SMS/email. • Responding to your queries and providing customer support. • Improving our menu, services, and overall customer experience. • Sending promotional offers, seasonal specials, and loyalty rewards — only with your consent. • Complying with legal obligations under applicable Indian law. • Preventing fraud and ensuring the security of our systems.
We do not sell, rent, or trade your personal data to third parties. We may share your data only with: • Payment Gateway Partners: To process transactions securely (e.g., Razorpay, Paytm, UPI processors) who are bound by their own privacy and security standards. • Delivery Partners: Only your name, address, and contact number for order delivery purposes. • Legal Authorities: If required by law, court order, or regulatory authority in India including the Telangana State authorities. • Service Providers: IT and hosting service providers who assist us under strict data processing agreements. All third parties are obligated to handle your data securely and only for the specified purpose.
Your data is stored securely on servers located in India. We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction — in compliance with the IT (SPDI) Rules, 2011. We retain your data only as long as necessary to fulfil the purpose for which it was collected or as required under applicable Indian law. Order data may be retained for a minimum period of 3 years for accounting and legal compliance purposes.
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use: • Essential Cookies: Required for the website to function (e.g., cart session). • Analytics Cookies: To understand how visitors use our website (anonymised data only). You may disable cookies through your browser settings; however, some features of the website may not function correctly.
Under the Digital Personal Data Protection Act, 2023, you have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete personal data. • Withdraw consent for marketing communications at any time. • Request erasure of your personal data (subject to legal retention requirements). • Nominate another individual to exercise rights on your behalf. To exercise any of these rights, please contact us at hello@gmcoffeepalace.com or call +91 85010 30311.
Our services are not directed at children below the age of 18 years. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete such data.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically.
In accordance with the IT Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are: Name: Rohith Mamidala Designation: Founder & Owner Address: Road No. 1, Jubilee Hills, Hyderabad, Telangana – 500033 Email: hello@gmcoffeepalace.com Phone: +91 85010 30311 We will address your grievance within 30 days of receipt.
© 2026 GM Coffee Palace, Jubilee Hills, Hyderabad. All rights reserved.